It's OK to Take a Break from Your Apps, but...

by Kevin November 3, 2014 18:04

It's OK to take a break from your apps, but don't forget to keep an eye on your support emails.

I learned this the hard way recently when the Windows Live SDK login stopped working in my Bill Reminder app, while I was taking a few months off. If I had stayed on top of the support emails, I would have known about the problem earlier and not ended up with quite a few upset (and vocal) users. Here are a few of the deservedly bad reviews from the store:

1 star out of 5
by Amy 10/7/2014

I use to Love Love Love it! ❤ but now I can't sign in? I switched phones, reinstalled, tried to sign in and now.... nothing?

1 star out of 5
by Robert 10/6/2014

Nice program but no longer supported by the developer. When SkyDrive changed to OneDrive, the program will now no longer backup and restore. Many times I and others have attempted to contact developer per "help" instructions but no response back. Therefore, cannot expect program updates and program to continue to work well as future Window Phone operating systems evolve.

1 star out of 5
by Dave 10/2/2014

So far I can't even back up or restore. Everything else works fine.

2 stars out of 5
by Andrew 9/10/2014

app is great, except for some reason i can't log in to my OneDrive to connect to a backup...keeps telling me 'not signed in' i've contacted the publisher 3 times with no response...frustrated!

Once I was aware of the problem, it was a quick fix. I updated the Windows Live SDK in the app, tested it, and submitted it to the store the same day. It actually took longer to go back and reply to all of the support emails, which I did.

Everyone appears to be happy now, and I'm definitely keeping up with the support emails from here on out.

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Windows Phone

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me

I work on .NET development by day; Windows PC & Windows Phone development by night.

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